SHIPPING & RETURNS
SHIPPING POLICY
At Moonlit, we take pride in ensuring that your orders are carefully packaged and shipped in a timely manner. Our shipping methods are designed to deliver your exquisite jewelry pieces securely to your doorstep. We aim to provide transparent and reasonable shipping costs to enhance your shopping experience.
When it comes to our packaging, we prioritize the safety and protection of your precious jewelry. We use high-quality materials to ensure that your orders arrive in perfect condition, reflecting the same elegance and charm as when you first laid eyes on them.
Ho Chi Minh City: Orders will be delivered within 24 hours with free shipping.
Other locations: Orders will be delivered within 2-3 business days. Expedited shipping options are available (contact us for details). We'll keep you updated on your order and strive to resolve any delays.
RETURN & EXCHANGE POLICY
At Moonlit, we want you to adore your jewelry. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. We believe that your confidence in our jewelry is paramount, and we are committed to ensuring that you are delighted with your Moonlit pieces.