WARRANTY POLICY

Duration: Our silver jewelry comes with a 1-year warranty from the date of purchase. 

Coverage: This warranty covers manufacturing defects, such as: 

• Broken clasps or chains (not due to wear and tear). 

• Loose or missing stones due to faulty settings. 

• Tarnishing that cannot be remedied with proper care. 

The warranty does not cover: 

• Normal wear and tear, including scratches, dents, or discoloration from regular use. 

• Damage caused by improper use, mishandling, or accidents. 

• Tarnishing due to exposure to chemicals, lotions, perfumes, or prolonged exposure to air. 

• Lost or stolen items. 

If you believe your item is eligible for a warranty claim: 

• Contact Us: Email us at wearemoonlit47@gmail.com with your order number, a detailed description of the issue, and photos of the defect. 

• Assessment: Our team will assess the issue and determine if it qualifies for a warranty repair or replacement. 

• Return Shipping: If the item qualifies, we will provide instructions for returning the item. 

• Repair/Replacement: We will repair or replace the item at no additional cost. If the item is no longer available, we will offer a similar replacement or a store credit. 

To maintain the beauty and longevity of your silver jewelry, we recommend following our care instructions: 

• Store your jewelry in a cool, dry place, preferably in an airtight container or a tarnish-resistant pouch. 

• Avoid exposing your jewelry to harsh chemicals, water, and direct sunlight. 

• Clean your silver jewelry regularly using a soft cloth and a gentle silver cleaner.